All orders $85 and over receive free shipping.
We ship throughout New Zealand including rurally, and also ship Internationally.
Costs & Estimated Times:
Shipping is $5 for orders under $85 (1-3 business days)*.
Rural delivery is $8.50 for orders under $85 (4-6 business days*).
For the protection of your order, we do not ship to PO Box addresses.
Money back guarantee:
We offer a 100% money back guarantee and this is valid for 14 days from purchase date. Please advise by email on or before this date passes with a valid reason and also return in the original packing. Refund is for items only and does not include freight costs. If the goods are faulty we will of course replace your items at no cost to you.
*The time frames indicated above for shipping are estimates only, and are at the discretion of our shipping partner, TOLLS. Estimates above do not include packing time of your order. Rural deliveries can take up to 2 additional business days.
Note that we do try and do next day delivery where-ever possible.
We aim to process all orders as soon as possible during standard business hours. The delivery estimates above do not include time packing your order.
Our warehouse is open Monday-Friday, 8.30am – 4pm each day. Orders received after 2pm will be packed the following day.
Orders placed over weekends or public holidays will be packed the following business day. (Please note this can take up to 48 hours in some cases).
Should you have a question about your order, please email us firstname.lastname@example.org.