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FAQ

I have heard great reviews about your floor cleaners, what makes them so good?

The specially created combinations of essential oils makes them powerful. The orange essential oil that we use is particularly good for wooden floors as it cuts through grease and doesn’t leave streaky marks.

Can the Fly Off be used as a multiple purpose spray?

Yes, it certainly can. The eucalyptus and peppermint stays on the surface longer than any alcohol based products which makes it last longer.

How long does the Fly Off deter flies for?

Ages! This product has been designed to dissolve into droplets so you spray fly spots on walls, ceilings lamp shades etc and wipe with a damp cloth, the flies will stay away for months. It is our best selling product.

Can you use the stain and mould on white tiles?

It is perfect for showers, just spray and let it sit for a few minutes then wash off with warm water. This is really a heavy duty cleaner and is also amazing for polishing stainless steel and getting rid of limescale in addition to stain and mould removal.

Why are your products more expensive than supermarket brands?

Our products are not heavily diluted with water, they are full of powerful natural ingredients that really cleans without you having to use a lot. When you compare one cap of our product to x 3 times the amount for a supermarket brand to get the same result, the cost is comparable.
Same with the sprays, 1-2 sprays with our product vs 3-4 for supermarket brands.

I really need a glass cleaner, do you have one?

Our Dish also doubles as a glass cleaner as it has acetic acid, which is great for cleaning glass and not leaving streak marks.

Is the Laundry powder as good as other brands?

This product is tried and tested. We did a blind test against 5 other non environmentally friendly brands (with chemicals) and our product had the same results as the others. Of course, huge upside in that it is totally chemical free, non toxic and all that plus it smells beautiful due to the essential oils. The beauty of this product is that it doesn’t clump, there is an ingredient that makes it actually fizz so that it all dissolves when water hits it – also known to clean your machine!

Do your body bars foam?

Yes they do due to the foaming pallet in coconut kernel – its natural and sustainable so won’t foam like other brands – don’t forget it is soap free, no parabens, SLS etc.
So better for you and better for the planet.

Do you need a conditioner as well as the shampoo bars?

No you don’t due to the high level of conditioning oils already in the shampoo bars, it is the perfect balance of the two.

What is the concentration of the sprays and cleaners?

If you imagine spraying your bench twice, instead of say 3-4 times with other brands. Same with the cleaning liquids, ours uses one cap to 3 of a supermarket brand.

Do the products degrade in water?

Yes they biodegrade beautifully in water, and have been tested for this. They are also fine in septic tanks.

What does soap free mean?

It means that we don’t used fats and alkaline additives, rather we use plant based emulsifying ingredients to break up dirt and oil and cleanse skin. Soap free is gentle on skin and has a lower pH level which is better for your hair.

How many washes do I get out of a YOURS twin pack?

There are x 2 bars of 60gram each and you will get approx. 100 washes for 120grams.This saves approx. 3 500ml plastic bottles!
Don’t forget to store it in a drained and dry place.

What is rPET?

This is recycled plastic and we use it instead of virgin PET as it is so much better for the environment; it allows consumers to reduce their environmental footprint and help drive the circular economy.

  • rPET drastically cuts the carbon footprint
  • rPET results in 79% lower carbon dioxide emissions when compared to vPET and other virgin materials
  • a single ton of recycled plastic saves (approximately) 23 cubic meters of space in a landfill
  • recycling just one plastic bottle saves enough energy to power a 60w light bulb for 6 hours
What does carbon friendly mean?

YOURS is proud to be Carbon Friendly with Ekos. This means we offset our carbon emissions with certified carbon credits. These offsets grow and protect forests in New Zealand and the Pacific Islands and help to deliver climate resilience, waterways protection, erosion control, biodiversity conservation and community economic development.

Are the cleaners suitable for septic tanks?

Yes they are totally fine for septic tanks!

Are your products anti-bacterial?

All of our products have been road tested with commercial cleaners. In addition we have had the toilet cleaners clinically tested and the results were impressive, with a log report of 99.99% reduction for common germs (E coli and P aeruginosa).

How do I manage my subscriptions?
  • Cancel at anytime
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We offer a 100% money back guarantee and this is valid for 14 days from purchase date. See money back guarantee terms here.

How does After pay work? 

You pay for your order in four payments, every 2 weeks. These payments are always interest-free. With interest-free instalments, the only fees are for late payments.